The Continuum

Customer Service

How Can We Help You?

All payments for products ordered through the web-site are secured via Woo-Commerce and Square Payments.  These third party companies are trusted and secure.  The Continuum does not hold, record, or manage credit-card information.  This is done to ensure your financial security every time you shop with us.

Our processing and shipping is all in house.  We send almost all packages via USPS and sometimes UPS.  Because Certified Hemp and the products that come from Hemp are Federally Protected, the USPS allows shipping to all States within the US.  We do not ship Internationally at this time.  Every shipment is issued a tracking code.  If your package is delivered, we consider the order complete and final.  Your order will be processed and handled within 24-48 hours once it is received.  Currently, delivery times are within 2-3 days once processed.

If you receive a damaged product and would like an exchange, we ask that you return the damaged product and we will replace it at no additional charge.  All sales are final.  

Origin 1 products are lot stamped for tracking and sending out a notification of a recall.  Origin 1 products are made in an FDA Registered Facility.  We use Human Grade solvents and additives that are all natural, some are Vegan options and Kosher.  Origin 1 products are grown from one genetic plant species within the Hemp spectrum.  This allows for more consistency in what we manufacture for the hemp extract products you love. 

Simple handling and common sense goes a long way here.  Tinctures are best kept in an ambient environment and are best kept out of direct sunlight.  Some separation could/ might occur in our creamy balm if it is exposed to high temperatures.  Simply give it a swirl with a clean metal object and it will be good to go.  Enjoy and please feel free to contact us anytime with questions.